Network status

• FTTH
• GP

Dunblane POP 2 is down.

1. Update Resolved 18:34 • 03 Nov 2026

   Please be advised that the issue appears to have been resolved. Should your connection not yet be restored, kindly power cycle the router by switching it off for a few seconds before turning it back on. Once the router has fully restarted, please test your connection again.

2. Update Investigating 16:28 • 03 Nov 2026

   Please note that technicians are still onsite attending to the matter and we are pushing an ETR from the team onsite. Once received we will advise accordingly.

3. Update Investigating 13:48 • 03 Nov 2026

   Kindly be advised that the restoration efforts are still in progress. We will share further feedback once received.

Resolved 18:34 • 03 Nov 2026

• FTTH
• GP

Teddersfield Site Down.

1. Update Resolved 08:21 • 03 Nov 2026

   Please kindly note that power has been restored.

2. Update Investigating 02:47 • 03 Nov 2026

   Teddersfield Site Down.

3. Update Monitoring 02:38 • 03 Nov 2026

   Teddersfield Site Down.

Resolved 08:21 • 03 Nov 2026

• FTTH
• GP

Blue Saddle Ranches Site Down.

1. Update Resolved 08:21 • 03 Nov 2026

   Please kindly note that power has been restored.

2. Update Investigating 22:04 • 02 Nov 2026

   Please accept our apologies for the network instability you are currently experiencing.
   
   Kindly be advised that an earlier power surge in the area resulted in a temporary disruption to the network link. Although we have been informed that power has since been restored in the area, the connection remains unstable and continues to experience intermittent drops.
   
   Please be assured that the matter has been escalated to our network team, who are currently conducting further investigations to identify the root cause and implement the necessary corrective measures.
   
   We sincerely apologize for the inconvenience caused and appreciate your patience while we work towards resolving the issue.

3. Update Monitoring 21:15 • 02 Nov 2026

   Blue Saddle Ranches Site Down.

Resolved 08:21 • 03 Nov 2026

• FTTH
• GP

Walkerville Site Down.

1. Update Resolved 08:20 • 03 Nov 2026

   Please note, power has been restored.

2. Update Investigating 22:04 • 02 Nov 2026

   Please accept our apologies for the network instability you are currently experiencing.
   
   Kindly be advised that an earlier power surge in the area resulted in a temporary disruption to the network link. Although we have been informed that power has since been restored in the area, the connection remains unstable and continues to experience intermittent drops.
   
   Please be assured that the matter has been escalated to our network team, who are currently conducting further investigations to identify the root cause and implement the necessary corrective measures.
   
   We sincerely apologize for the inconvenience caused and appreciate your patience while we work towards resolving the issue.

Resolved 08:20 • 03 Nov 2026

• FTTH
• GP

We are currently experiencing a fibre backhaul outage effecting our Randfontein Mall Node.

1. Update Resolved 09:05 • 01 Nov 2026

   Please note that the link has been restored, and all services are back online. Thank you for your patience and understanding while we worked to resolve the issue.

2. Update Monitoring 16:08 • 31 Oct 2026

   Please be advised that we can confirm the link has been restored. Should your network connection not be restored, kindly power cycle the router by switching it off for a few seconds before turning it back on.

3. Update Monitoring 14:35 • 31 Oct 2026

   Randfontein Mall monitoring target unreachable.

Resolved 09:05 • 01 Nov 2026

• FTTH
• GP

We are currently experiencing a fibre backhaul outage effecting our Greenfields Node.

1. Update Resolved 09:05 • 01 Nov 2026

   Please note that the link has been restored, and all services are back online. Thank you for your patience and understanding while we worked to resolve the issue.

2. Update Monitoring 16:11 • 31 Oct 2026

   Kindly be advised that we observe the services have been restored. Should your connection still be down, please power cycle the router onsite by switching it off for a few seconds and switching it on again after a few seconds.

3. Update Monitoring 14:35 • 31 Oct 2026

   Greenfields monitoring target unreachable.

Resolved 09:05 • 01 Nov 2026

• FTTH

Ridgegate monitoring target unreachable.

1. Update Resolved 06:46 • 27 Oct 2026

   Problem has been resolved.

2. Update Monitoring 02:04 • 27 Oct 2026

   Ridgegate monitoring target unreachable.

Resolved 06:46 • 27 Oct 2026

• FTTH
• GP

DFA Backhaul currently down. Issue is currently being investigated, connectivity will be impacted during this time.

1. Update Resolved 14:12 • 22 Oct 2026

   Please note that the link has been restored, and all services are back online. Thank you for your patience and understanding while we worked to resolve the issue.

2. Update Monitoring 13:32 • 22 Oct 2026

   Please note that services have been restored and will monitor.

3. Update Identified 13:29 • 22 Oct 2026

   Please note that we are continuing to follow up accordingly to obtain clarity and resolution on the fault being attended to by the upstream provider. Any new developments will be communicated as soon as they are made available.

Resolved 14:12 • 22 Oct 2026

• FTTH
• GP

DFA Backhaul currently down. Issue is currently being investigated, connectivity will be impacted during this time.

1. Update Resolved 14:12 • 22 Oct 2026

   Please note that the link has been restored, and all services are back online. Thank you for your patience and understanding while we worked to resolve the issue.

2. Update Monitoring 13:32 • 22 Oct 2026

   Please note that services have been restored and will monitor.

3. Update Identified 13:29 • 22 Oct 2026

   Please note that we are continuing to follow up accordingly to obtain clarity and resolution on the fault being attended to by the upstream provider. Any new developments will be communicated as soon as they are made available.

Resolved 14:12 • 22 Oct 2026

• FTTH
• GP

DFA Backhaul currently down. Issue is currently being investigated

1. Update Resolved 14:12 • 22 Oct 2026

   Please note that the link has been restored, and all services are back online. Thank you for your patience and understanding while we worked to resolve the issue.

2. Update Monitoring 13:30 • 22 Oct 2026

   Please note that services have been restored and will monitor.

3. Update Identified 13:29 • 22 Oct 2026

   Please note that we are continuing to follow up accordingly to obtain clarity and resolution on the fault being attended to by the upstream provider. Any new developments will be communicated as soon as they are made available.

Resolved 14:12 • 22 Oct 2026

• FTTH
• GP

DFA Backhaul currently down. Issue is currently being investigated

1. Update Resolved 14:12 • 22 Oct 2026

   Please note that the link has been restored, and all services are back online. Thank you for your patience and understanding while we worked to resolve the issue.

2. Update Monitoring 13:30 • 22 Oct 2026

   Please note that services have been restored and will monitor.

3. Update Identified 13:29 • 22 Oct 2026

   Please note that we are continuing to follow up accordingly to obtain clarity and resolution on the fault being attended to by the upstream provider. Any new developments will be communicated as soon as they are made available.

Resolved 14:12 • 22 Oct 2026

• FTTH
• GP

We are currently experiencing an fibre backhaul outage effecting our Meyersdal Mall Node.

1. Update Resolved 14:11 • 22 Oct 2026

   Please note that the link has been restored, and all services are back online. Thank you for your patience and understanding while we worked to resolve the issue.

2. Update Monitoring 13:29 • 22 Oct 2026

   Please note that we are continuing to follow up accordingly to obtain clarity and resolution on the fault being attended to by the upstream provider. Any new developments will be communicated as soon as they are made available.

3. Update Monitoring 13:29 • 22 Oct 2026

   Please note that services have been restored and will monitor.

Resolved 14:11 • 22 Oct 2026

• FTTH
• GP

We are currently experiencing an fibre backhaul outage effecting our Meyersdal Mall Node.

1. Update Resolved 14:11 • 22 Oct 2026

   Please note that the link has been restored, and all services are back online. Thank you for your patience and understanding while we worked to resolve the issue.

2. Update Monitoring 13:30 • 22 Oct 2026

   Please note that we are continuing to follow up accordingly to obtain clarity and resolution on the fault being attended to by the upstream provider. Any new developments will be communicated as soon as they are made available.

3. Update Monitoring 13:29 • 22 Oct 2026

   Please note that services have been restored and will monitor.

Resolved 14:11 • 22 Oct 2026

• FTTB
• GP

Please be advised that the fibre link is currently down due to a fibre break. Technicians have located the fault, and the civil team has been dispatched to carry out the necessary repairs. The team is currently onsite and actively working to restore the link as soon as possible.

1. Update Resolved 20:56 • 19 Oct 2026

   Please note that the link is restored.

Resolved 20:56 • 19 Oct 2026

• FTTH
• GP

Lemontree – Partial Service Restoration

Backup connectivity is active, and many customers have reconnected. Some customers, including Frost Mews, remain affected.

DFA technicians are scheduled to attend site tomorrow, 10 October, at 08:00, to investigate the primary connection. This is the attendance time; a restoration time has not yet been confirmed.

We continue working to restore the remaining customers via the backup connection.

1. Update Resolved 08:41 • 10 Oct 2026

   Please note that the primary fibre link has been restored.

Resolved 08:41 • 10 Oct 2026